This is an article that was published in The Dallas Morning News Living At The Top – Luxury Living in D-FW in February 2007.
The Luxury of Letting Go
Sure, there’s a price to pay to have your Rembrandt packed and shipped with white gloves, and then installed among your art collection at your new home – at precisely the same height as in your former home. But it’s not the bottom line that sets Delivery Limited apart, says Joseph Toliver (former), director of client relations (2007).
It’s the fine line between paying heavy-lifters to haul your goods and sleeping soundly because trusted crews are sweating the tiniest details, whether that means hanging a shining chandelier or handling a vintage wine collection.
The company got its start by answering to the most selective clientele: interior designers. They trusted the company to handle deliveries of furniture purchases to their own demanding clients. As the company’s reputation grew, as did the range of services.
“It’s the fine line between paying heavy-lifters to haul your goods and sleeping soundly because trusted crews are sweating the tiniest details”
Now, there’s a no “normal day” in the life of the staff, says Kimbery Tipps, (former) director of business development.
Many clients are “in transition,” she says. For instance, one client recently moved all her worldly possessions into the company’s climate-controlled storage facility because she’s spending a year abroad and sold her house before setting out.
Another was displaced by black mold.
“We helped her transition her items to a special cleaner and then to our facility while they leveled her home,” Mr. Toliver says
Luckier clients simply want to skip the hassle of moving furnishings, art, and antiques to a second or third home. While the family jets off to exotic locales, Delivery Limited steps in and handles it all, Mr. Tolivery says. If the family finds more treasures while traveling, some of which are in need of repair or reupholstering, it’s no problem.
Crews will receive the containers, inspect the contents, take digital photos of the condition, complete the fixes, and then deliver the items.
“We like to say that we are unlimited in services, but limited in clients,” Mr. Toliver says, “because not everyone would appreciate what we do. But people who are used to a high level of service in every aspect of their lives – they appreciate the difference.”